Política de reembolso

Refund & Return Policy

We want you to love your Dessa products. If something isn’t right, we’re here to help.

Returns
You may request a return within 30 days of receiving your order if the item is unused, in its original packaging, and in the same condition you received it.

How to Start a Return
Contact us at [

] with your order number and the reason for the return. We’ll provide instructions.

Refunds
Once we receive and inspect the returned item, we’ll process your refund to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos. We’ll arrange a replacement or full refund (including shipping) at no cost to you.

Please note: Due to the nature of certain beauty tools and personal care items, opened products may not be eligible for return for hygiene reasons.